METAtronics LLC ("METAtronics," "we," "us," or "our"), operating through Black Haus Capital, provides TradeRefinery, an AI Trading Performance Operating System available at traderefinery.ai and app.traderefinery.ai. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform and services.
1. INFORMATION WE COLLECT
Account Information
When you register for TradeRefinery, we collect your name, email address, and payment information (processed securely by our third-party payment processor). We do not store full credit card numbers on our servers.
Trading Data
When you connect your MetaTrader 5 (MT5) account or import trades via CSV, we collect trade execution data including entry/exit prices, position sizes, symbols, timestamps, profit/loss figures, and lot sizes. This data is used exclusively to power your performance analytics, AI session debriefs, Rules Adherence Score calculations, and behavioral drift detection.
Usage Data
We automatically collect information about how you interact with TradeRefinery, including pages viewed, features used, session duration, device type, browser type, and IP address.
AI-Generated Data
Our AI engine generates session debriefs, improvement recommendations, behavioral drift assessments, and Rules Adherence Scores based on your trading data. This derived data is associated with your account.
2. HOW WE USE YOUR INFORMATION
- Service Delivery: To provide performance dashboards, AI session debriefs, Rules Adherence Scoring, behavioral drift detection, and governance reporting.
- Improvement: To enhance our AI models, improve platform features, and develop new capabilities.
- Communication: To send service-related notifications, updates, and support responses.
- Billing: To process subscription payments and manage your account tier.
- Compliance: To meet legal obligations and enforce our Terms of Service.
3. TRACKING & ANALYTICS
We use Google Ads conversion tracking (ID: AW-690517787) to measure the effectiveness of our advertising campaigns. This tracking uses cookies to attribute conversions to ad interactions. Google may collect anonymized data about your visit in accordance with Google's privacy policy.
We may implement additional analytics tools (such as Google Analytics 4) to understand user behavior and improve our platform. All analytics data is used in aggregate form and is not sold to third parties.
4. DATA SHARING
We do not sell, rent, or trade your personal information or trading data to third parties. We share data only in the following circumstances:
- Service Providers: With trusted third-party processors (payment providers, hosting infrastructure) who assist in operating TradeRefinery, bound by confidentiality agreements.
- Corporate Structure: Between METAtronics LLC (technology provider) and Black Haus Capital (client operations) for service delivery purposes.
- Professional Desk Administrators: If you are part of a Professional Desk or Institutional account, your desk administrator may have access to aggregated performance data and compliance dashboards as part of their governance subscription.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
5. DATA SECURITY
We implement industry-standard security measures to protect your data, including encrypted data transmission (TLS/SSL), secure server infrastructure, access controls, and regular security assessments. While no system is completely impenetrable, we take the security of your trading data seriously and continuously improve our protections.
6. DATA RETENTION
We retain your account data and trading history for as long as your account remains active. If you cancel your subscription, your data remains accessible for 30 days after cancellation. After that period, data is scheduled for deletion. You may request immediate deletion at any time by contacting us.
7. YOUR RIGHTS
For All Users
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your trading data in a portable format
- Opt out of non-essential communications
GDPR Rights (EU/EEA Residents)
If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation, including the right to data portability, the right to restrict processing, and the right to object to processing. Our legal basis for processing is contract performance (for service delivery) and legitimate interest (for platform improvement).
CCPA Rights (California Residents)
If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information. To exercise these rights, contact us at info@blackhauscapital.com.
8. COOKIES
TradeRefinery uses the following types of cookies:
- Essential Cookies: Required for platform functionality, authentication, and session management.
- Analytics Cookies: Used to understand how visitors interact with our website and improve the user experience.
- Advertising Cookies: Used by Google Ads to measure conversion effectiveness and deliver relevant advertising.
You can manage cookie preferences through your browser settings. Disabling essential cookies may impact platform functionality.
9. CHILDREN'S PRIVACY
TradeRefinery is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Material changes will be communicated via email or through a notice on our platform. Continued use of TradeRefinery after changes constitutes acceptance of the updated policy.
11. CONTACT
For privacy-related inquiries, data requests, or concerns:
METAtronics LLC
Operated via Black Haus Capital
Email: info@blackhauscapital.com